Terms

Age: Must be 18 years of age to start a meal program or to receive a custom meal menu.

Terminology: Our claims of healthy meals, weight loss and other medical terms used are made only for informational purpose.

Health risks: If you are pregnant or you are diagnosed with any health conditions ask your doctor for approval before joining our meal program. Our meals are not intended neither do claim to cure any medical conditions.

Pre-packed fresh meals do not contain any preservatives. Fresh foods need to be refrigerated at all time. Smart Food Solutions owners/ representative and its employees cannot be kept responsible after the meals are delivered for proper refrigeration (time and temperature abuse)

CONSUMING RAW OR UNDERCOOKED MEATS, POULTRY, SEAFOOD, SHELLFISH OR EGGS MAY INCREASE YOUR RISK OF FOODBORNE ILLNESS, ESPECIALLY IF YOU HAVE CERTAIN MEDICAL CONDITIONS.

Substitution of menu items. Smart Food Solutions will make any effort to fulfill each meal on the menu provided . Some food items may not be available for purchase on the market and we will make a substitution and inform our client

Copyright: You must agree to respect any intellectual propriety and materials that you receive from Smart Food Solutions and to not modify or distribute in any way without our consent.

Use of the website and social media : Smart Food Solutions is not responsible, or liable to any third-party posted content or by your posts used on this site or any social menu managed by Smart Food Solutions. By using this site, and other affiliated sites including social media you agree to not use language and terms for profanity, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Smart Food Solutions. We take pictures with all meals delivered for quality check and advertising on different social media platforms.

Billing: For credit or debit charge we use PayPal. PayPal is administrating the service of monetary transactions. Smart Food Solutions is only notified when funds are received and a transaction ID is issued in a PayPal systems, than only a transaction is to be considered valid. Any electronic transfer to us is managed and handled by the bank governing over the pay method used in the transaction and PayPal. Smart Food Solutions do not have access to any information of the payment method. Smart Food Solutions recieve a payment confirmation and information about the physical delivery address.

Meals deliveries: Every 3 days to ensure that your meals are fresh. We want customers to experience fresh cooked food. Meals are cooked the day of the established delivery. Delivery is free for approved locations only with minimum of 6 meals order at once. Deliveries are made after 6pm local time on the day pre-established with the customer. No order will be left at customer door, someone need to be present to receive the order. Scheduled orders with specific times are just estimates times arrivals.

A reminder will be sent to the customer that may use social media, emails, text messages or phone calls to send information of delivery and confirmations.

Contract

There is no contract. For reoccurring orders of meals, purchased in advance of meals is necessary or a representative of Smart Food Solutions need to approve such transaction.

For all other services including Catering, Smart Food Solutions operates based on legal contract that drafted with agreement of parties.

Refund. Due to time and temperature abuse Smart Food Solutions do not accept returning of meals. A replacement of meal may be granted or a refund issued.

Inclement Weather. We are committed to delivering your order on time, however, in the event of inclement weather conditions that pose a risk to the safety of our drivers, we may be unable to fulfill your order on the specified delivery date. We will notify you as soon as possible if this occurs and you will have the option to reschedule the delivery or receive a refund. We apologize for any inconvenience this may cause and appreciate your understanding.

For questions please use our contact information.